ISS understands only too well the requirement for meticulous attention to detail and the importance of smooth but discreet operations in this important sector.

With unequalled experience in this market built up in partnership with the major operators throughout the world, ISS is uniquely placed to meet customer expectations.

As well as tailoring our core services to meet the challenges of this market we have developed additional products tailored specifically to the Cruise industry. In particular, we have full shore excursion programs for the major centres of operation. Medical emergencies, last minute procurements, unplanned itinerary changes are daily activities for our team of Cruise specialists.

As a customer of ISS you have access to the new YourISS reporting tool on the web where key operational measures, standards reports and general queries are available after a few mouse clicks.

Agents  

• Co-ordination of services for all ports (incl. Bunkering, etc)
• Pre-arrangement of on-board services
• Crew immigration formalities, transfers and accommodations
• Co-ordination of supply deliveries through third parties
• Port labour arrangements for ship stores

Marine Services  

• Berthing allocation
• Pilot notification
• Towage notification
• Immigration, Customs, Port police clearance for Arrival and Departure
• Garbage, Slops, Sewage disposal arrangements
• Shuttle bus
• Port labour (stevedoring, etc.)

Port Planning  

• Co-ordination of Agency related matters for all ports vessel operations related
• Update of Pier and Port facilities / modifications for all ports
• Attendance to port calls during season as well as new port reconnaissance
• Cruise vessel operation issues during season including changes of local regulations in all ports
• Co-ordination of itinerary changes / Compiling of Super Schedule

Port Information  

• Detailed information customized for Cruise vessels for ports of call
• Maps in detail of Cruise port quay and terminals
• Passenger (off-shore) information for non-shorex guests

Ground Passenger Operations  

• Multilingual staff manning for check-in/registration desks
• Transportation to all destinations with best available vehicles
• Directional signage (and branding) at all terminals

Meet & Greet  

• Multilingual staff for Meet and Greet at all entry points
• Professional appearance (customized uniform and signs available)

Pre and Post Cruise Stay

• Hotel accommodation for Guests stays
• Hospitality Desk service during programs
• Information and Help Line during programs
• Optional Land tours availability for guests
• Destination Reconnaissance

Turnarounds  

• Escorted Transfers to Airports/Hotels
• Luggage Trucks for large movements of groups
• Luggage porterage
• Tours en-route to Airports/Port

Shore Excursions 

• Preparation and actual operation of shore excursions for all ports including advanced reservation of guides and buses
• Update conditions of sites, museums and venues
• Attendance to port calls involving shorex during season as well as new destination reconnaissance

Incentives and Cruise Charters  

• Tailor-Made Itineraries depending on interests
• Exclusive events and visits in Ports of call
• Branding of all services, as per requests
• Updated and regular medical reports
• Crew/Pax Medical Assistance

Medical Assistance  

• Crew/Pax Medical Assistance
• Hospitalisation
• Repatriation
• Updated and regular medical reports
• Cost Containment
• 24 hour Service

This service is available at the following offices:

Greece

• Piraeus