ISS is synonymous with the Maritime Industry and this service is another addition to the ever growing portfolio of Products and Services which we are now able to offer.
IT related services and / or products onboard ships, means high cost to both the customer and the supplier. However, with Vessel IT Support, ISS are able to add value to all parties operating in this environment…
Key Challenges
Dynamic nature of vessel movements creates difficult IT support environments
No uniform and guaranteed global support
Difficult areas mean difficult support
Lack of standards and procedures (regulatory requirements)
Lack of skilled technical resources
Corporate governance and disaster recovery
Time pressures
Cost pressures
ISS Solution
Planning & Configuration of IT architecture
Hardware installation, support and management
Software installation, support and management
Disaster recovery management
24/7 IT Helpdesk
Global IT expertise
Fully managed solution
Global service
Experienced skilled IT resource
Better utilisation of operators IT resources
Service Level Agreements
Liaison with Back-Office specialists
Partnerships with software vendors
Uniform pricing structure
Wide range of options
Flexibility to offer customised solutions
Proven significant cost savings
The aim of Vessel IT Support is to utilise ISS’s existing Global IT resource, located in all continents of the world, by providing hardware and software related services to Ship Owners, Ship Managers and Technical Managers.
Services offered will include:
Provision of new hardware and software
Management of network installations
24/7 Helpdesk
Remote support
Ship visits
Anti Virus solutions
In the more advanced areas of support, we are aiming to partner with fleet software providers, communications providers and maritime specialist service companies.
The business is making use of existing ISS and ShipNet sales resources, through Group Commercial and Group Business Development and will look to utilise other business areas.
The initial service provision will be to offer Vessel IT Support Services to ship owners and managers. Most commercial vessels have a basic network setup of 5-10 desktops/laptops to provide the facility for ship to shore communications, computer based maintenance and purchasing and procedural documentation onboard. We are able to provide a full management service combining; procurement, configuration, installation and support of such networks onboard.
We are able to offer Contracted support services over specific periods of time, customisable according to the customers requirements, which will provide global IT support onboard for a single yearly fee.
We are also able to offer ad-hoc support visits for specific problem resolution; virus issues, network problems, hardware and software upgrades etc…
We are totally flexible in provision of the services required onboard, and can customise solutions as needed.
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